Hopefully we can keep getting Attorneys to keep costing sudden-link money to the point the FCC steps in and enforces consumer writes plus policies and procedures that sudden link should follow. Her cable and phone are out about one week per month while Suddenlink provides little to no explanation and does not care about my mom's safety. The City of Bossier has teamed up with First Billing Services to provide enhanced and additional payment options for you. Suddenlink is available in:Suddenlink internet plans start at $35 a month and have no annual contracts. Please message us back at BrandReviews@alticeusa.com and include your full address.
My equipment and service was working prior to the outage. I 10,000% WOULD NOT RECOMMEND THEM. ^GJ Besides he would have to go under my house to replace wiring and under my house is locked. At 1600 that day I tried to call again and again it was a 30 minute estimated wait. SCAM ALERT! Suddenlink just keeps giving me the run around and doesn't do shit to fix the problem. After a very long call, getting transferred to sales, we decided on a basic package. ^GJWORST CUSTOMER SERVICE EVER. It was ok he said. Not once did they offer some kind of apology. I've called these people 4 times and every time they tell me oh the technician is going to be there soon. We are cancelling her service with Suddenlink and now it is taking them over a week to port the number to AT&T. The only way we can get credit for no service is if they can prove that there is not a problem with the equipment!Hi Ricky!
Thanks for leaving a review. Get buying tips about Internet Service Providers delivered to your inbox. I have appointment with their customer service representatives online, over the phone, and in person. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. On the 22nd we received a text that the outage had been cleared. Visit suddenlink.com to learn more. 9 check-ins. My conversation with Jennifer at Altice Corporate Relations today confirmed it. How do you not have everything that you need?! We moved and have been trying to move our Suddenlink service to our new home. Their technical performance has been excellent. The time agreed upon was 1445 on 15 October. Said there was no signal coming from pole. Cable was spotty, Internet was spotty and if you need a service call, they give you a 8 am - 5 pm window. They will overcharge and overbill you month after month, their customer service leads you in circles and then just straight up will hang up on you. That time came and went with no call.
He checked my modem. Please feel free to message us back at BrandReviews@alticeusa.com and include your full address or account number. We have made numerous calls to get it corrected. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include your full address or account number if there were any service problems or account questions we could assist you with. Then on my next bill I have a $60 charge. ^GJMy mother is 83 years old and lives at home alone. Thanks for taking the time to comment. We pride ourselves in providing the best service and entertainment experience to our customers.One Call. But the cable that goes to everyone's house is from 1985 (when subdivision was built).
Glad we are done with them.Have no clue what to do. When I asked why, she just said, "I don't know". So basically, if you use Suddenlink, you'll continue to pay your bill to a company who does what they want and does not care what their customer requests and maybe give you the bare minimum service.Hello Roxanne! Their bill is apparently $400! Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services.Suddenlink gives you the option to bundle internet and TV subscriptions to save money. Please review the below information regarding payment options available through First Billing Services: Web payments: Log onto: https://bossiercity.firstbilling.com for the online customer portal. When I asked why we called she said, "I don't know why you called." If you want to be treated right and not take advantage of seek elsewhere 'cause they don’t care about their customers at all!Hello Misty!
It always happens on a Friday and takes a week to get fixed. Be the first one to find this review helpful This is the worst tv/internet company i have ever done business with. Don't take my word for it, read the other reviews!! If you happen to have any other concerns or questions regarding her account though, feel free to message us back directly at BrandReviews@alticeusa.com and provide the full address or account number. This company provides the worst service in the country. The bill was never changed. !Horrible customer service! How do I know I can trust these reviews about Suddenlink? So it was there....but she said there were no notes regarding our internet service. I called to get services for our home that we rent. Their internet service sucks in general, and they have tons of hidden fees.
That was at 6:30 in the morning! ONE HOUR AND SIX MINUTES later I finally connected with someone who assisted me.
Suddenlink is the leading internet provider in the area, so of course we’ve opted for it.
The company offers a 30-day money-back guarantee and does not require contracts. On the 24th they have to schedule a tech to come to the house, before they can have a lineman recheck the poles!!!! AVOID AT ALL COSTS!Hi Myarn! 4/23 I called to reduce service to save money. Sometimes wait time has been up to 60 minutes. The second day I requested a call back at a time provided by the automated system. We appreciate you taking the time to leave a review. Mother still has no phone and we are checking on her regularly since she cannot call anyone for help if something happens to her. We offer a revolutionary experience for television, high-speed Internet/WiFi, and Phone.
